If there is anything else we can do for you, please do let us know.Luxury outdoor furniture from Royal Botania stands out because of its quality and design. Whilst your order took slightly longer than anticipated to reach you, I hope you can appreciate that this is more a consequence of the pandemic and ongoing staff shortages around the country, not a reflection of True Vintage (1 star) service. If there is a problem with your order now it has arrived, you can log a free return for the item through our returns portal on the website. The offer of a discount on your next order was a gesture of goodwill, however if you do not feel this is sufficient, please respond to our customer service team who would love the opportunity to rectify the situation for you. As the tracking states, we are happy to see that your order has now been delivered! We apologise that this was not within the original time frame, and recommend our express shipping service for next day delivery within Great Britain. We also note that we responded to your original email enquiry within our 24 hour window, providing an update and confirmation that your parcel would be delivered today (7th January). We apologise on behalf of our courier partners, but frustratingly this situation is outside of anyones direct control. However, as I am sure you can appreciate, staff shortages due to covid and increased volume during the busy holiday period has caused some delays through the network.
We advise delivery will take between 2-3 business days, meaning delivery could have rightfully been expected on 5th January, as the tracking stated. We state on our website that we don’t fulfil orders on public holidays, meaning your order was processed and dispatched from our facility on the 29th/30th December, within our one working day window.
Reviewing your order details, we can see your order was placed on 26th December 2021. Hi Scott, Thank you for your recent purchase from True Vintage.
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